Privacy Policy
Effective Date: March 17, 2026
Last Updated: August 24, 2026
1. Who We Are
Education Forward is an educational initiative operated by CS Factor Book Publishing Inc.
CS Factor Book Publishing Inc. is responsible for administering the Education Forward website, community campaign inquiries, product orders, personalized editions, sample requests, digital resource access, communications, billing and fulfillment coordination.
Common Sense Factor® is a registered trademark used under licence.
This Privacy Policy explains how CS Factor Book Publishing Inc. collects, uses, discloses, retains and protects personal information when you visit or interact with Education Forward.
2. Information We Collect
The information we collect depends on how you interact with Education Forward.
Contact and inquiry information may include:
Name
Email address
Telephone number
Brokerage, business, nonprofit or organization name
Information included in a contact form, sample request or campaign inquiry
Order and participation information may include:
Products or educational resources selected
Order quantity
Billing and delivery information
Pickup or shipping preferences
Brokerage or organization branding
Agent, co-agent or representative information
Personalized messages or other customization instructions
Payment status and transaction details
Payment card information is processed by secure third-party payment providers. CS Factor Book Publishing Inc. does not generally receive or store complete payment card numbers.
Digital access information may include:
Account or registration information
Digital resource access records
Confirmation and fulfillment information
Communication preferences
Technical information may include:
IP address
Browser and device information
Pages visited and website activity
Cookie and analytics information, where these tools are enabled
3. How We Use Personal Information
We may use personal information to:
Respond to questions, sample requests and community campaign inquiries
Process orders and payments
Prepare personalized educational materials
Coordinate printing, pickup, shipping and delivery
Provide access to digital planners, educational resources and updates
Send order confirmations, proofs, access instructions and service notifications
Provide customer support
Maintain business, transaction and consent records
Improve website functionality and educational resources
Protect against fraud, misuse and security threats
Comply with legal, accounting and regulatory obligations
We do not sell or rent personal information to third parties.
4. Consent and Communication Choices
We collect, use and disclose personal information with your consent, except where otherwise permitted or required by law.
Information required to complete a purchase, provide a requested sample, respond to an inquiry or deliver a requested service is used for those purposes.
Consent to receive promotional emails is optional and is collected separately. You do not need to agree to promotional communications to request a sample, submit an inquiry or complete a purchase.
Promotional emails include an unsubscribe option. You may withdraw your consent to promotional communications at any time.
Withdrawing consent does not prevent us from sending necessary transactional or service communications relating to an active order, requested resource, account or inquiry.
5. How Information May Be Shared
We may share personal information with service providers where necessary to operate Education Forward, including:
Payment processing providers
Website hosting and ecommerce providers
Email and customer communication providers
Analytics and website security providers
Printing and personalization providers
Shipping, delivery and fulfillment providers
Professional advisers where legal, accounting or compliance assistance is required
Service providers receive only the information reasonably required to perform their services.
Participating nonprofit organizations, businesses and community partners do not receive personal information for their own marketing purposes unless you have provided separate consent or requested that we share it.
We may disclose information where required by law or where reasonably necessary to protect our rights, users, systems or operations.
6. Processing Outside Canada
Some service providers may process or store personal information outside Canada.
Information processed in another country may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.
We select service providers that use reasonable administrative, technical and physical safeguards to protect personal information.
7. Safeguarding Personal Information
We use safeguards appropriate to the nature and sensitivity of the information we handle. These may include:
Secure payment processing
Password and access controls
Restricted access to personal information
Website and account security measures
Service-provider agreements and controls
Secure deletion or anonymization practices
No electronic system or method of transmission can be guaranteed to be completely secure.
We maintain procedures for responding to privacy and security incidents and will provide notifications where required by applicable law.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
Complete the purposes described in this Privacy Policy
Provide requested products, resources and services
Maintain appropriate business and consent records
Meet tax, accounting and legal obligations
Resolve disputes and enforce agreements
When information is no longer required, we securely delete, destroy or anonymize it where appropriate.
9. Cookies and Analytics
Education Forward may use cookies and similar technologies to:
Operate website features
Remember preferences
Understand website usage
Improve website performance and user experience
Support security and general analytics
You can adjust your browser settings to block or delete cookies. Disabling some cookies may affect the operation of certain website features.
Where required, consent will be requested before optional cookies or analytics technologies are activated.
10. Access, Correction and Withdrawal of Consent
You may request:
Access to personal information we hold about you
Information about how your personal information has been used or disclosed
Correction of inaccurate or incomplete information
Deletion of information where applicable
Withdrawal of consent for optional uses and communications
Requests are subject to applicable legal, contractual and record-retention requirements.
We may need to verify your identity before completing a privacy request.
11. Children’s Privacy
Some educational resources promoted through Education Forward are designed for children. However, website purchases, forms, accounts, campaign inquiries and digital access functions are intended to be completed by adults.
We do not knowingly collect personal information directly from children under the age of 13.
Parents, guardians, educators or authorized adult representatives should complete purchases, registrations and inquiries involving children.
If we learn that personal information has been collected directly from a child under 13 without appropriate parental or guardian consent, we will take reasonable steps to delete it.
12. Third-Party Links
The Education Forward website may link to payment providers, sample-viewing platforms, social media services, participating organizations and other third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.
The latest effective or updated date will appear at the top of this page.
Material changes may also be communicated through the website or another appropriate method.
14. Contacting the Privacy Officer
Questions, concerns and requests concerning personal information may be directed to:
Privacy Officer
CS Factor Book Publishing Inc.
Education Forward by Common Sense Factor®
You may also submit a request through our Contact page. Please include “Privacy Request” in the subject or message field.
© 2026 CS Factor Holdings LLC. All rights reserved.
Education Forward is a Common Sense Factor® initiative operated in Canada under licence by CS Factor Book Publishing Inc.
Common Sense Factor® is a registered trademark owned by CS Factor Holdings LLC.